Affinity Medicare Customer Service
Need help or benefit information? Please call customer service Monday through Sunday, 8:00 am - 8:00 pm, at 1.877.234.4499. TTY/TDD users call: 1.800.662.1220 or 711. You can also visit us at one of our community service center or stop by our headquarters at Metro Center Atrium, 1776 Eastchester Road, Bronx, NY 10461.
If you have questions about our plans or would like assistance in completing an enrollment application, call us at 1.866.694.9812 (TTY 711), Monday through Sunday, 8:00 am - 8:00 pm.
Medicare Part D Services
CVS Caremark is Affinity's pharmacy benefits manager for our Medicare Part D. Members in these programs can get prescription drugs not only at CVS pharmacies but all the other chain and independent pharmacies that participate in our network. To find a pharmacy near you use our pharmacy search tool. For questions about your Part D drug coverage call 1.866.362.4002 (TTY 711).
Healthways SilverSneakers® Fitness Program:
SilverSneakers® is a fitness benefit that gives eligible members free access to 13,000+ fitness locations nationwide. You can use the exercise equipment, attend social events and group classes led by certified instructors. Get active, have fun and make new friends with SilverSneakers.
For more information or to find a location, visit silversneakers.com or call 1.888.423.4632 (TTY: 711), Monday through Sunday, 8 a.m. to 8 p.m. ET.
Note: SilverSneakers is available to Affinity Medicare Ultimate, Essentials, Essentials NYC and Select plans.
Superior Vision:Superior Vision is a national vision benefits manager. Superior Vision’s network of optometrist provides routine vision care for our Affinity Medicare Members. Visit our provider network to find a vision provider near you, or contact Superior Vision directly at
Dental Services:DentaQuest provides dental services to our Members through their network of contracted dental providers. Visit our search portal to find a dental provider near you, or contact DentaQuest directly at 1.866.731.8004 (TTY 711).
Chiropractic and Acupuncture Services:Landmark Healthcare provides managed chiropractic and acupuncture services to our Medicare members through its local provider network. Visit our search portal to find a provider near you or for more information call our Medicare Customer Service at 1.877.234.4499 (TTY 711).