Affinity Medicare Customer Service
Need help or benefit information? Please call customer service Monday through Sunday, 8:00 am - 8:00 pm, at 1.877.234.4499. TTY/TDD users call: 1.800.662.1220 or 711. You can also visit us at one of our community service center or stop by our headquarters at Metro Center Atrium, 1776 Eastchester Road, Bronx, NY 10461.
If you have questions about our plans or would like assistance in completing an enrollment application, call us at 1.866.694.9812 (TTY 711), Monday through Sunday, 8:00 am - 8:00 pm.
Medicare Part D Services
CVS Caremark is Affinity's pharmacy benefits manager for our Medicare Part D. Members in these programs can get prescription drugs not only at CVS pharmacies but all the other chain and independent pharmacies that participate in our network. To find a pharmacy near you use our pharmacy search tool. For questions about your Part D drug coverage call 1.866.362.4002 (TTY 711).
Healthways SilverSneakers® Fitness Program:
(For Affinity Medicare Ultimate, Affinity Medicare Passport Essentials (HMO), Affinity Medicare Passport Essentials NYC (HMO), and Affinity Medicare Passport Select (HMO) Plans Only).
SilverSneakers® is a fun, energizing well-being program that helps active members take greater control of their health through fitness classes, physical activity, education and social interaction. For more information or to find a SilverSneakers® fitness location, eligible members should visit silversneakers.com or call 1.888.423.4632 (TTY: 711), Monday through Friday, 8 a.m. to 8 p.m. EST
Vision Services:Superior Vision is a national vision benefits manager. Superior Vision’s network of optometrists provides routine vision care for our Affinity Medicare Members. Visit our search portal to find a vision provider near you, or contact Superior Vision directly at 1.800.879.6901 (TTY 711).
Dental Services:DentaQuest provides dental services to our Members through their network of contracted dental providers. Visit our search portal to find a dental provider near you, or contact DentaQuest directly at 1.866.731.8004 (TTY 711).
Chiropractic and Acupuncture Services:Landmark Healthcare provides managed chiropractic and acupuncture services to our Medicare members through its local provider network. Visit our search portal to find a provider near you or for more information call our Medicare Customer Service at 1.877.234.4499 (TTY 711).